We want every customer to feel confident when shopping with us. If you need to return an item, we have created a simple and convenient return process to make your experience as smooth as possible. Our goal is to provide a hassle-free solution while ensuring returned products meet our quality standards.
To qualify for a return, items must be sent back within 30 days of receiving your order. All returned products must be in their original condition, including being unworn, unused, unwashed, and free from any damage or signs of use. Items should be returned with their original packaging, labels, and tags still attached. Removing tags, altering the product, or returning items that are not in their original condition may affect your eligibility for a refund.
For hygiene and safety reasons, certain products have additional return requirements. Underwear items can only be accepted if the original hygiene protection strip remains attached and intact. Socks must be returned in their original unopened packaging. Any clothing or products that are damaged, worn, dirty, or show signs of use cannot be accepted for a refund.
If you receive an incorrect or defective item, please contact our customer care team before sending anything back. Our support team will provide guidance and confirm the next steps if a return is required. Please do not send incorrect or faulty items back unless instructed by our customer service representatives.
We offer free returns to make the process easier and more convenient for our customers. If you decide that an item is not the right fit, you can follow our return instructions and send it back without worrying about additional return shipping costs.
How Do I Return an Item?
Returning your order is simple. Start by accessing our return portal and follow the instructions provided to complete your return request. The online return process will guide you through each step and help ensure your package is prepared correctly.
To prevent delays, please carefully follow the return preparation instructions. Once your return request has been approved, print the prepaid return shipping label and the required packing slip. Place the packing slip inside your parcel so our warehouse team can quickly identify and process your return. Attach the prepaid shipping label securely to the outside of your package before sending it back.
After preparing your parcel, take it to an eligible drop-off location or arrange a carrier pickup if this service is available in your region. Availability may vary depending on your location and local shipping options.
Please keep your return shipping receipt and tracking information until your return has been fully completed. These details are important proof of shipment and may be required if there are any questions regarding your return. For international shipments, return documents may also be needed for customs processing, so completing all required paperwork carefully will help avoid unnecessary delays.
Refund Process
Once your returned package arrives at our warehouse, our team will inspect the items to confirm they meet the return conditions. Please allow approximately 5–7 business days for your return to be reviewed and processed after delivery.
After your return has been approved, your refund will be issued to the original payment method used during checkout. Please allow an additional 4–6 business days for the refund to appear in your account, depending on your bank or payment provider’s processing time.
If a returned item does not meet our return requirements, such as being worn, washed, damaged, or missing original tags and packaging, the refund may not be approved.
Return Information
We aim to make returns as straightforward as possible while maintaining high standards for product quality and customer satisfaction. Our return policy helps ensure that every customer receives products that meet our expectations for cleanliness, condition, and quality.
For customers located in Hong Kong, free return options are available according to our return process. Please follow the instructions provided through the return portal to complete your request and receive the correct shipping information.