At Oner Active, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, purchase products, subscribe to our communications, participate in promotions, or interact with our services.

We understand that your personal information is important, and we take our responsibility to protect your privacy seriously. We follow applicable data protection laws, including the General Data Protection Regulation (GDPR), and work to ensure that your information is handled safely, responsibly, and transparently.

Oner Active Austria GmbH and Oner Active UK Ltd act as the data controllers responsible for managing your personal information. In this policy, references to “Oner Active,” “we,” “us,” or “our” refer to the companies responsible for processing your personal data.

Information We Collect

When you use our website or services, we may collect different types of personal information depending on how you interact with us. The information we collect may include details that identify you, information needed to provide our services, and data that helps us improve your online experience.

This may include your name, account details, username, password, date of birth, email address, phone number, billing information, delivery address, and other contact details.

We may also collect information about how you use our website, such as pages viewed, products you interact with, browsing activity, time spent on our website, and preferences related to your shopping experience.

Technical information may also be collected automatically when you visit our website. This may include your IP address, browser type, device information, operating system, login details, language settings, location-related technical information, cookies, and similar tracking technologies.

When you place an order, we may collect transaction-related information, including order details, payment confirmations, and information connected with third-party payment services. We do not store complete payment card details. Payment information is securely processed through trusted payment providers.

We may also receive information from third-party platforms and services that support our business, including advertising platforms, review platforms, customer support systems, and marketing partners.

How We Collect Your Information

We collect personal information in several ways. You may provide information directly when you create an account, place an order, subscribe to our newsletter, contact customer support, enter a competition, or communicate with us.

We also automatically collect certain information through cookies and similar technologies when you browse our website. These technologies help us understand how visitors use our website, improve functionality, maintain security, and provide a better shopping experience.

In addition, we may receive information from trusted third-party providers that support our operations, including ecommerce platforms, payment processors, email marketing providers, customer service tools, and advertising partners.

How We Use Your Personal Information

We use your personal data to provide and improve our services, process orders, communicate with customers, maintain website functionality, and create a more personalized shopping experience.

Your information may be used to:

Process and deliver your orders, including managing payments, shipping, and customer communications.

Create and manage your customer account.

Provide customer support and respond to questions, requests, or complaints.

Send newsletters and marketing communications when you have provided consent.

Recommend products, offers, and content that may be relevant to your interests.

Improve our website, products, services, and overall customer experience.

Analyze customer behavior and website performance to improve our business operations.

Protect our website, prevent fraud, maintain security, and comply with legal obligations.

We only process your personal information when we have a valid legal reason to do so. These reasons may include fulfilling a contract with you, meeting legal requirements, protecting our legitimate business interests, or obtaining your consent where required.

Marketing Communications

If you choose to subscribe to our marketing communications, we may use your contact details and preferences to send information about new products, promotions, offers, and updates that may interest you.

Our marketing emails are managed through trusted service providers. You can unsubscribe at any time by clicking the unsubscribe link included in our emails or contacting us directly.

Even if you unsubscribe from marketing messages, we may still send important service communications related to your orders, account, or transactions.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functions, improve performance, understand visitor behavior, and deliver more relevant content.

Some cookies are necessary for the website to operate properly, including security features, account access, and essential website functions. Other cookies help us analyze website usage, remember preferences, personalize content, and support advertising activities.

You can manage your cookie preferences through your browser settings or our website privacy settings. Please note that disabling certain cookies may affect website functionality and your overall browsing experience.

Sharing Your Personal Information

We may share your personal information with trusted partners and service providers when necessary to operate our business and provide services to you.

These partners may include companies that support:

Website hosting and ecommerce operations.

Email marketing and customer communications.

Customer support services.

Payment processing.

Advertising and analytics services.

Social media and review platforms.

We may also share information with government authorities, regulators, or legal organizations when required by law or when necessary to protect our rights, customers, or business operations.

All third-party service providers are required to protect your information and only process your personal data according to our instructions. They are not permitted to use your information for their own independent purposes.

International Data Transfers

As a global business, your personal information may be transferred between Oner Active entities and trusted service providers located in different countries, including locations outside the UK or European Economic Area.

When transferring personal information internationally, we take appropriate steps to ensure your data receives protection consistent with applicable privacy laws. This may include transferring information only to countries recognized as providing adequate protection or using approved legal safeguards such as Standard Contractual Clauses.

You may contact us if you would like further information about the protections used for international transfers.

Data Security

Protecting your personal information is a priority for us. We use appropriate technical and organizational security measures to help prevent unauthorized access, accidental loss, misuse, alteration, or disclosure of your data.

Our security practices may include encrypted connections, secure systems, access controls, monitoring procedures, and limited access to personal information only for employees, contractors, and partners who require it to perform their responsibilities.

We regularly review our security processes and maintain procedures for responding to potential data breaches. Where legally required, we will notify affected individuals and relevant authorities.