At Oner Active, we want your shopping experience to be simple, reliable, and convenient from the moment you place your order until it arrives at your door. We carefully prepare every package to ensure your activewear reaches you safely and efficiently, so you can start enjoying your new pieces as soon as possible.

Free Shipping

We offer free standard shipping on all orders over $20. Whether you are updating your workout wardrobe, adding new essentials to your collection, or purchasing your favorite activewear pieces, you can enjoy complimentary delivery when your order total reaches the required amount.

For orders below $20, shipping fees may apply and will be calculated during checkout based on your delivery location and selected shipping method. We always aim to provide clear shipping information before you complete your purchase.

Order Processing Time

Once your order has been placed, our team will begin preparing your items for shipment. Orders are carefully checked, packed, and dispatched to ensure accuracy and quality. Processing times may vary depending on order volume, holidays, promotions, and other factors.

You will receive a confirmation email after placing your order. Once your package has been shipped, we will send you a shipping confirmation message with tracking details so you can follow your delivery progress.

Delivery Times

Delivery times depend on your location and the shipping method selected at checkout. While we work hard to deliver your order as quickly as possible, estimated arrival dates may be affected by factors outside of our control, including weather conditions, customs procedures, carrier delays, and local delivery services.

Please note that delivery estimates begin after your order has been processed and shipped, not from the time the order is placed.

Tracking Your Order

Once your order leaves our warehouse, you will receive tracking information by email. You can use this tracking number to monitor your package and view the latest delivery updates.

If your tracking information has not updated for a period of time or you have concerns about your shipment, please contact our customer support team and we will be happy to assist you.

International Shipping

We are proud to serve customers around the world and work with trusted shipping partners to provide reliable international delivery. International orders may be subject to additional customs checks, import regulations, duties, or taxes depending on the destination country.

Any customs fees or import charges that may occur are the responsibility of the customer unless otherwise stated. Delivery times for international orders can vary based on local customs processes and regional shipping conditions.

Delivery Address

Please make sure all shipping information is correct before completing your order. This includes your full name, delivery address, postal code, and contact details. Once an order has been processed and shipped, we may not be able to update the delivery address.

If a package cannot be delivered due to incorrect address information provided by the customer, additional shipping arrangements may be required.

Lost or Delayed Packages

We understand that waiting for an order can be frustrating. If your package appears to be delayed, please first check your tracking information for the latest updates. Some delays may occur due to carrier operations, customs processing, or unexpected circumstances.

If your order appears to be lost or you have not received it within the expected delivery timeframe, please contact our customer care team. We will work with you and the shipping provider to help resolve the issue.

Our Commitment

At Oner Active, we are committed to providing a smooth and enjoyable shopping experience. From carefully preparing your order to delivering it safely to your doorstep, every step is designed with our customers in mind.