These Terms and Conditions outline the rules, policies, and agreements that apply when you access and use the Oner Active online store. By placing an order, browsing our website, creating an account, or participating in any promotional activities, you agree to comply with these terms. We recommend reviewing this information carefully before using our services.
These terms apply to all purchases and agreements made through our online store. Oner Active reserves the right to update or modify these terms when necessary to reflect changes in our services, legal requirements, or business practices. Any updates will become effective once published on our website.
The information, products, and services displayed on our website are provided for customers who wish to purchase Oner Active products. Product listings, descriptions, images, and prices are intended to provide accurate information, but availability may change depending on stock levels and demand.
Placing an Order
Adding products to your shopping cart does not create a binding purchase agreement. Your order becomes a formal request to purchase the selected items once you complete the checkout process and submit your order.
After submitting your order, you will receive an order confirmation email acknowledging that we have received your request. This confirmation does not automatically mean that your order has been accepted. A contract between you and Oner Active will only be formed once your order has been approved and the products have been prepared for shipment or when we send a separate confirmation of acceptance.
Please ensure that all information provided during checkout is correct, including your delivery address, payment details, and selected products. Before completing your purchase, you will have the opportunity to review and correct any errors. Once an order has been confirmed and processed, changes may not always be possible.
Customer Accounts
Customers may choose to shop as guests or create an account for a more convenient experience. Registered customers can save their details, view order history, and manage account information without needing to enter their information each time they shop.
Creating an account does not require you to purchase products and does not create any obligation. Customers are responsible for maintaining the confidentiality of their login details and should ensure their account information remains accurate and secure.
Payment Terms
Payment is required at the time an order is placed. We provide several secure payment options through trusted payment providers, allowing customers to complete purchases using available payment methods such as credit cards, PayPal, Klarna, Stripe, and other supported payment services.
All payments must be completed before orders can be processed and shipped. Products remain the property of Oner Active until full payment has been received.
Shipping and Delivery
We aim to prepare and dispatch orders as quickly as possible. Orders are generally processed within 1–3 business days before being handed to our shipping partners. During busy periods, promotional events, or seasonal sales, processing and delivery times may take longer.
Shipping costs and delivery information will be displayed during checkout. Delivery times may vary depending on destination, carrier availability, customs procedures, and other circumstances outside our control.
Customers shipping orders internationally may be responsible for additional customs charges, taxes, or import fees required by their local authorities. These costs are not included in the purchase price unless otherwise stated.
Returns and Cancellation Rights
Customers may have the right to cancel their purchase according to applicable consumer protection laws. If you wish to cancel an order or return a product, please follow the instructions provided in our Returns Policy.
Returned products must meet the required conditions, including being unused, unworn, and returned in suitable condition. Customers should use the original packaging whenever possible to help protect the product during transportation.
Refunds will be processed after returned items have been received and inspected. Approved refunds will be issued using the original payment method. Processing times may vary depending on your bank or payment provider.
Product Quality and Warranty
We are committed to providing high-quality activewear and carefully checking our products before shipment. If an item arrives damaged, defective, or does not meet expected quality standards, customers may contact our customer service team for assistance.
Warranty rights and remedies will be provided according to applicable consumer protection laws. Customers may be entitled to repair, replacement, refund, or other available solutions depending on the circumstances and legal requirements.
Limitation of Liability
Oner Active is responsible for losses caused by intentional misconduct, gross negligence, or situations where liability cannot legally be excluded. We are not responsible for issues caused by circumstances outside our reasonable control, including third-party services, shipping delays, or events beyond our ability to manage.
Nothing in these terms limits any rights provided to customers under applicable laws, including rights related to personal safety, product liability, or consumer protection.
Dispute Resolution and Legal Information
We aim to resolve any concerns quickly and fairly. If you have questions, complaints, or disputes regarding your order or our services, please contact our customer support team so we can assist you.
Any disputes relating to these Terms and Conditions will be handled according to applicable laws and the appropriate legal jurisdiction. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.
User Generated Content
By submitting content, images, videos, or other materials to Oner Active through social media or other platforms, you may provide permission for us to use that content in our marketing channels.
When Oner Active requests permission to use your content, approval may be provided by responding with the requested confirmation hashtag or method. By approving the use of your content, you confirm that you own the rights to the material and have permission to allow Oner Active to use it.
You confirm that you are at least 18 years old, that you are the original creator of the content, and that the submitted material does not violate the rights of another person or organization.
Approved content may be used by Oner Active across different promotional channels, including websites, social media, advertisements, and marketing materials. By granting permission, you understand that you will not receive payment for the use of your content unless otherwise agreed.
Oner Active reserves the right to remove user-generated content from our platforms where appropriate. If you believe any content displayed by Oner Active infringes your copyright or intellectual property rights, please contact us so the matter can be reviewed.
Promotional Offers and Sale Events
From time to time, Oner Active may provide special promotions, discounts, and limited-time offers. Promotional details, including discount amounts, eligible products, and campaign dates, will be communicated through our website or official channels.
Discounts may only apply to selected products and may be available while supplies last. Once promotional products are sold out, they may not be restocked during the offer period.
Unless otherwise stated, some promotions may allow customers to use discount codes or loyalty benefits in combination with sale prices. Promotional prices are automatically applied where applicable and are only valid during the specified promotion period.
Gift cards, excluded products, and certain items may not qualify for promotional discounts. All promotional orders remain subject to product availability and standard order acceptance procedures.
Returns and refunds for promotional purchases will follow our standard Returns Policy. Refund amounts will be based on the actual discounted price paid at checkout.
Oner Active reserves the right to modify, pause, extend, or cancel promotions when necessary due to operational requirements, technical issues, pricing errors, suspected misuse, or other circumstances.